Browsers: Accordium is optimized for use with Chrome, Edge, Safari & Firefox. We do not support Internet Explorer for the creating and sending of documents since IE was de-supported by Microsoft in 2016 (but it will work just fine for signing, however) . Please instruct your team to use a supported browser, of which Chrome is preferred.

Helpdesk & Support: We're always here to help! Should your team encounter an issue, they can get help directly inside Accordium. Either contact us via Intercom (in the lower-right of the app), by clicking on the Help section, calling our helpline on +44 20 7193 7740, or sending an email to support@accordium.com

In-App Tutorial - When users log in for the first time, they are shown a comprehensive step-by-step guide on how to send documents in Accordium, and other important features. We strongly recommend that users do not skip this valuable introduction. 

Document Creation vs PDF Upload: Accordium presently has two modes of loading documents; either by creating templates through a familiar text editor, or simply by uploading a PDF. We do not process other file-types at this time. 

“How It Works” Video: This 70-second video shows an overview of Accordium and the main benefits of digitizing your paperwork and signing electronically. It's a great way to introduce your team to the tool, and can be viewed on our website or YouTube

For additional ideas about digitization and adoption, or tips about how to get the most from Accordium, feel free to contact us on hello@accordium.com

Good Luck and thanks for using Accordium ❤😊

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